Have you noticed over the years “customer service” has all but disappeared. I can remember when grocery stories had three employees manning the check-out stands. The first unloaded your grocery cart, the second checked you out, and the third sacked your groceries, then put them in your car for you. Now the grocery store wants you to do it all. I wonder when they will ask us to stock their shelves for them.
At the gas stations you were met by an attendant who cleaned your windows, checked your oil and tires, then pumped your gas. You didn’t have to get out of your car. Now you are expected to do it all.
But most irritating of all is to call a company and get a machine that runs commercials before they ask why you called, or what you want. Then keeps you waiting, and waiting. I have spent as long as forty minutes just trying to get a question answered.
Yes, we lost it. Someday some business will rediscover customer service and make a million.
© 2018, Lekatt. All rights reserved.
Where I live, self checkout is not quite widespread. Customer service provided by actual people is valuable. I think a lot of people who work at customer service are unaware of how valuable their jobs are for customers.
The other day, I lost my wallet at a store. I got very nervous, but the customer service people working there found it and returned it to me.
It’s sad to see customer service disappearing. I know the world is very broken, but it is not beyond repair. It is always possible to contribute to make the world a better place, regardless of what other do. Take your website for example, it has helped me and probably a lot of others.
I agree this world is not beyond repair. Thanks for contributing.